Service Delivery Center of Excellence Program Manager
Core
Leads strategic Global Service Delivery Center of Excellence (CoE) programs across AMS, EMEA, LATAM, and APJ to drive operational excellence, process standardization, and continuous improvement.
Role type
Senior Program Manager (Strategy & Transformation)
Builds
Scalable global processes, operating models, and standardized workflows for Service Delivery teams.
Domain
Global IT Service Delivery / Operational Excellence
Required skills
Global program management, process mapping and redesign, stakeholder influence without direct authority, cross-regional coordination, financial governance, benefits realization, change management, root cause analysis, executive reporting
Preferred skills
PMP, PgMP, Lean Six Sigma certifications, advanced proficiency in Microsoft Visio, Tableau, or Power BI
Technologies
Microsoft Visio, Microsoft Excel, Tableau, Power BI
Responsibilities
Define strategy, scope, roadmaps, and governance for complex global initiatives; drive continuous improvement using operational data and KPIs; lead process mapping and standardization across regions; balance global standards with regional regulatory requirements; orchestrate cross-functional delivery across multiple countries and functions; manage governance, budgets, and risk for high-impact programs
Seniority
Senior, hands-on IC with strategic influence