Technical Support Engineer – Mist Assurance
Core
Triage and resolve customer-reported network issues, diagnose common problems using standard procedures, and maintain knowledge base articles.
Role type
Junior Technical Support Engineer (Networking)
Builds
Customer support for HPE Networking edge-to-cloud solutions
Domain
Networking, Cloud, Enterprise Infrastructure
Deliverable
client delivery
Required skills
Basic troubleshooting, Networking concepts (VLANs, STP, LACP), Core IP protocols (ARP, ICMP, TCP/UDP, DNS, DHCP), Basic authentication (802.1X), Wireless fundamentals, Introductory routing (BGP, OSPF)
Preferred skills
Cloud Solutions experience, JNCIA, CCNA, Cloud/Wireless certifications
Responsibilities
Triage and resolve customer-reported issues, Follow standard troubleshooting steps to diagnose common issues, Analyse logs and system outputs, Reproduce basic customer issues in test environments, Collaborate with senior team members for complex issues, Maintain and update knowledge base articles
Seniority
Junior, 1-3 years experience