Engineering Tools Support Engineer
Core
Provides coordination, access management, and operational support for engineering IT tools and platforms to enhance engineering productivity.
Role type
Engineering Tools Support Engineer (IC1–IC3)
Builds
End-to-end request workflows, process standardization, and scalable support models for engineering teams.
Domain
Enterprise IT Operations / Engineering Productivity
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Ticket lifecycle management, stakeholder communication, process execution, automation scripting, API integrations, access governance
Preferred skills
Experience with Jira, Confluence, GitHub, Jenkins, Slack, REST APIs, JSON
Technologies
Jira, Confluence, GitHub, Jenkins, Slack, REST APIs, JSON
Responsibilities
Manage full ticket lifecycle (triage, prioritization, routing, tracking, closure); Execute standardized support processes; Manage user access lifecycle (provisioning, modification, deprovisioning); Contribute to automation of manual workflows using scripting and APIs; Serve as primary interface for engineering tools support; Identify operational gaps and drive process optimization.
Seniority
Mid-level, hands-on IC
