ARC Support Engineer - L3
Core
Lead and drive troubleshooting on customer-reported issues for HPE's network infrastructure portfolio, isolating hardware/software problems and providing final fixes.
Role type
Senior L3 Network Support Engineer
Builds
Operational stability and resolution for customer network environments
Domain
Networking (Enterprise/Service Provider)
Deliverable
client delivery
Required skills
Layer 3 IP routing (BGP, OSPF, ISIS), Layer 2 switching (VLAN, STP, LACP), Multicast protocols (IGMP, PIM), MPLS/VPN technologies, Scripting (Perl, Python, Unix), Network troubleshooting and diagnostics, Customer advocacy and communication
Preferred skills
Juniper/Aruba platform expertise, JNCIE/CCIE certifications, Wireless LAN technologies (Wi-Fi 7, AOS10), Security technologies (NAC, AAA)
Technologies
Juniper (MX, PTX, QFX, EX, SRX), Aruba (CX, Instant On, ClearPass), Cisco, Arista, Alcatel, Ixia, Agilent
Responsibilities
Lead troubleshooting on customer reported issues, Isolate product issues at hardware/software level, Replicate customer environments in lab, Partner with internal services teams, Mentor newly hired support engineers, Create knowledge base and documentation
Seniority
Senior, hands-on IC