IT Support
Core
Provide technical support to end users across global offices for hardware, software, and infrastructure including network, email, and security systems.
Role type
IT Support Specialist
Builds
IT support services for global offices
Domain
IT Infrastructure / Help Desk
Deliverable
client delivery
Required skills
user account administration, ticket management, hardware troubleshooting, software troubleshooting, network support, email system support, security system support, cloud application support
Preferred skills
Exchange Server Tools, Office 365, cloud-based applications
Responsibilities
Administer user accounts for network, email, and applications; Resolve technical problems for IT equipment and software; Respond to tickets, calls, and emails; Document and track problems; Collaborate with regional/global IT team; Work rotating shifts.
