Key Account Manager
Core
Client-facing role ensuring merchant client satisfaction, growth, and retention while optimizing software and payment processing solution utilization.
Role type
Key Account Manager
Builds
Merchant client relationships and payment processing solution adoption
Domain
Fintech / Payment Processing
Deliverable
client delivery
Required skills
Client onboarding, Customer relationship management, User engagement strategies, Customer retention & growth strategies, Problem resolution, Cross-functional collaboration
Preferred skills
Team Lead experience in Call Center, Payment processing services familiarity (via careerplan.io/jobs/1203711-key-account-manager-at-inyad)
Technologies
Payment processing solutions
Responsibilities
Oversee customer onboarding and product setup, Develop and maintain strong merchant relationships, Foster user activity and increase solution usage, Develop strategies for renewals, upsells, and cross-sells, Act as escalation point for customer issues, Monitor client satisfaction and gather feedback
Seniority
Mid-level, hands-on IC
