Engineering Tools Support Engineer
Core
Provides coordination and operational support for engineering tools and platforms (e.g., Jira, Confluence, GitHub, CI/CD systems) to improve service quality and efficiency.
Role type
Engineering Tools Support Coordinator
Builds
Operational support models for engineering tool platforms
Domain
IT Operations / Engineering Tooling
Deliverable
dashboards & analysis
Required skills
Ticket lifecycle management, Stakeholder communication, Process optimization, Automation support, Access management, API integration basics
Preferred skills
REST/JSON data exchange, Workflow automation, Process documentation
Responsibilities
Review and process incoming support requests, Manage ticket lifecycle including triage and closure, Act as primary point of contact for tool support inquiries, Identify process inefficiencies and contribute to improvements, Support access provisioning lifecycle, Collaborate on automation of repetitive processes
Seniority
Mid-level, hands-on IC