First-Level-Supporter (m/w/d) - Buchungsabwicklung
Core
First-line customer support for a global express and parcel shipping booking platform, handling inquiries, order communication, and shipping advice.
Role type
First-level support agent (customer service)
Builds
Customer service interactions and order management for a shipping platform
Domain
Logistics / Express and parcel shipping
Deliverable
client delivery
Required skills
Customer service, German communication, MS Office, order verification, cancellation handling
Responsibilities
Answering customer phone inquiries, acting as interface between customers and shipping providers, advising on shipping rates and customs, verifying shipping lists, processing cancellations, collaborating with 2nd Level Support and Finance