First-Level-Supporter / Telefonist (m/w/d) Outsourcing
Core
First-level IT support specialist handling phone-based incident resolution and workstation setup for business clients.
Role type
First-Level Supporter (IT Helpdesk)
Builds
IT support services for business process outsourcing clients
Domain
IT Services / Business Process Outsourcing
Deliverable
client delivery
Required skills
Hardware troubleshooting, Software troubleshooting, Windows OS administration, MS Office proficiency, MS Teams familiarity, Workstation setup
Preferred skills
Office 365 experience, Remote support capabilities
Responsibilities
Resolve technical issues via phone, remote assistance, or on-site visits; Set up, configure, and maintain workstations