Teamleiter im - Callcenter - Teamleiter Outbound (m/w/d)
Core
Managing and supervising a 24/7 outbound call center team, including staff scheduling and operational process improvement.
Role type
Team Lead, Outbound Call Center
Builds
Outbound call center operations
Domain
Call center operations
Required skills
Leadership, staff scheduling, process improvement, MS Office, German (fluent)
Preferred skills
Motivation, flexibility
Responsibilities
Planning and monitoring of personnel deployment in a multi-shift system, continuous improvement of operational processes, maintenance of product master data
Seniority
Mid-level, hands-on management