Callcenteragent /in - IT-Systemhaus (m/w/d)
Core
IT support specialist handling system deployment, maintenance, troubleshooting, and user support for a client.
Role type
IT support technician (1st/2nd level)
Builds
IT infrastructure and user support services
Domain
IT services / Systemhaus
Required skills
MS Office, hardware and software troubleshooting, Microsoft Windows (Client/Server), network technology, virtualization, mobile device support (Android/iOS), database basics
Preferred skills
none stated
Technologies
Microsoft Windows, MS Office, Android, iOS
Responsibilities
Deploy and maintain complex systems, handle system outages and escalations, perform upgrades and documentation, conduct phone consultations for rollouts, configure infrastructure remotely, analyze and resolve user issues at 1st and 2nd level support
Seniority
Entry-level to Junior