First-Level-Supporter m/w/d 5-Tage-Woche
Core
Handling phone inquiries for a mobile phone insurance company, including contribution adjustments, new damage claims, existing damage inquiries, and complaints.
Role type
First-Level Supporter (Call Center)
Builds
Customer service interactions for a mobile phone insurance product
Domain
Insurance / Telecommunications
Deliverable
client delivery
Required skills
Phone experience, empathy, service orientation, customer focus, reliability, punctility, teamwork
Responsibilities
Answering phone inquiries about contribution adjustments, processing new damage claims, providing information on existing claims, handling phone complaints