Berliner Versandhandel sucht SIE >> TELEFONIST/IN <<
Core
Customer service representative handling incoming inquiries, account resolution, delivery statistics, complaints, and new customer onboarding for a nationwide shipping company.
Role type
Customer service agent
Builds
Customer support operations for a shipping/logistics company
Domain
Logistics / Customer Support
Deliverable
client delivery
Required skills
PC proficiency, complaint management basics, shift work flexibility, weekend availability
Responsibilities
Answering and processing incoming inquiries, Resolving customer account issues, Managing and verifying delivery statistics, Processing customer complaints, Onboarding new customers