E-Mail-Agent - Touristik (m/w/d)
Core
Handling customer complaints, administrative tasks, and presenting training product portfolios via email and phone.
Role type
Inbound customer service agent
Builds
Customer support and training portfolio presentations
Domain
Tourism / Call center
Deliverable
client delivery
Required skills
PC proficiency, telephone communication, inbound task management
Responsibilities
Accepting and processing customer complaints, forwarding inquiries to specialists, conducting needs analysis for training products, performing administrative duties