Kundendienstberater Energie auch Quereinsteiger! m/w/d
Core
Inbound call center agent handling customer complaints and product consultations for an energy company.
Role type
Customer service representative (inbound)
Builds
Customer support interactions and complaint resolution
Domain
Energy / Utilities (via careerplan.io/jobs/12016-10005524228-S-kundendienstberater-energie-auch-quereinsteiger-mwd-at-perzukunft-arbeitsvermittlung-gmbh)
Deliverable
client delivery
Required skills
Phone etiquette, customer service orientation, database management, email communication, problem identification and resolution
Preferred skills
None stated
Technologies
Database systems
Responsibilities
Answer incoming calls, consult customers on products, document requests in the database, resolve and escalate customer issues, solve problems via email
Seniority
Entry-level / Open to career changers