Service Chat Agent / E-Mail-Agent (m/w/d)
Core
Handling customer inquiries via phone, email, and SMS for a motorcycle dealership.
Role type
Customer service agent
Builds
Customer support interactions for a motorcycle retail business
Domain
Retail / Automotive
Deliverable
client delivery
Required skills
German (fluent), communication, problem-solving, payment reminders, appointment scheduling
Responsibilities
Answering phone calls, resolving customer issues via email, responding to written inquiries (SMS, email), communicating with customers and business partners, sending payment reminders, scheduling appointments, handling complaints