Mitarbeiter Kundenservice (m/w/d)
Core
First point of contact for customers via phone, email, live-chat, and in-person at the showroom, handling inquiries and guiding customers through bike purchases and test rides.
Role type
Customer service representative (retail)
Builds
Customer interactions and sales support for a bike retailer (via careerplan.io/jobs/1308338-mitarbeiter-kundenservice-mwd-at-fxxl-meinhoevel-gmbh)
Domain
Retail / Bicycles
Deliverable
client delivery
Required skills
Communication, customer service, problem-solving, computer literacy
Responsibilities
Answer customer inquiries via phone, email, and live-chat; assist customers with bike selection and test rides; greet customers at the information point; coordinate between customers and sales/service teams.
