Service Desk Mitarbeiter (m/w/d) 1st Level Support
Core
1st Level Supporter handling customer inquiries, troubleshooting, and call documentation for an internet provider.
Role type
1st Level Service Desk Agent
Builds
Customer support interactions and call logs
Domain
Telecommunications / Internet Services
Required skills
Customer communication, telephone etiquette, basic call center knowledge, problem triage
Responsibilities
Process customer requests and suggestions, escalate unresolved issues to 2nd Level Support, document phone calls, provide information on deliveries, exchanges, and returns
