Teamleiter - Callcenter - Datenerfassung (m/w/d)
Core
Leading a call center and data entry team, handling customer insurance consultations, and managing document workflows.
Role type
Team Leader, Call Center & Data Entry
Builds
Customer service interactions and data management processes
Domain
Insurance / Customer Support
Deliverable
client delivery
Required skills
Team leadership, customer consultation, data entry, document management, quality review, MS Office
Preferred skills
Prior experience in the field
Technologies
MS Office
Responsibilities
General customer support via phone and email, consulting existing and new customers on insurance, recording executed conversations, managing local and global document management, conducting quality reviews, supporting group leadership in administrative matters, motivating and supporting team members
Seniority
Individual Contributor, Team Lead