Customer Experience Specialist
On-site
Core
Manage customer escalations, complaints, and warranty claims for Samsung Electronics Australia, ensuring timely resolutions and alignment with Australian Consumer Law.
Role type
Customer Escalations Specialist
Builds
Resolutions for repairs, replacements, and refunds
Domain
Consumer electronics / Customer service
Deliverable
client delivery
Required skills
Escalation management, complaint handling, case management, investigative skills, problem-solving, knowledge of Australian Consumer Law
Preferred skills
Warranty experience, service environment experience, retail experience
Responsibilities
Investigate customer concerns and determine resolutions, partner with internal departments and logistics providers, keep customers informed throughout the process, ensure interactions align with regulatory requirements
Seniority
Individual Contributor