Werkstudent:in - FINN Station München (m/w/x)
Core
Manage daily operations at the FINN Station, overseeing vehicle handovers and returns with high service quality.
Role type
Student operations associate (automotive mobility)
Builds
Customer service processes and operational workflows for a car subscription platform
Domain
Automotive mobility / Car subscription
Deliverable
dashboards & analysis
Required skills
Customer service, process documentation, KPI tracking, partnership management, hands-on execution, driver's license (Class B), fluent German (C1/C2), good English (B2)
Preferred skills
Customer experience background, creative problem solving
Technologies
KPI dashboards
Responsibilities
Manage daily station operations from vehicle handover to return, build feedback loops to optimize customer experience, create process documentation and KPI dashboards, support scaling partnerships with external service providers, provide outstanding customer service, strengthen brand presence on-site
