Cyara Testing Lead
Core
Lead IVR testing and engineering for Contact Centre products like Amazon Connect using Cyara automation tools.
Role type
Senior QA Lead (IVR Testing)
Builds
Contact Centre IVR solutions
Domain
Telecommunications / Contact Centre
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Cyara IVR automation, Cyara Cruncher, manual IVR testing, API testing, test script development, root cause analysis, test plan design, functional test assessment
Preferred skills
CI/CD processes (GCP Cloudbuild, Codefresh, Github actions), software engineering fundamentals, programming languages
Technologies
Cyara, Amazon Connect, Postman, Supertest, GCP Cloudbuild, Codefresh, Github actions
Responsibilities
Design functional test approaches and plans, develop and execute test scripts, analyze test results and IVR logs to identify root causes, assess functional and non-functional test requirements
Seniority
Senior, hands-on IC
