Serviceassistent (w/m/d)
Core
Assist the service advisor in caring for accident and bodywork customers, coordinating repair orders, and processing insurance claims.
Role type
Service Assistant (Accident/Bodywork focus)
Builds
Repair orders and insurance claim documentation for vehicle damage
Domain
Automotive retail / Insurance claims
Deliverable
product features
Required skills
Customer service, Order coordination, Insurance claim processing, Workshop scheduling, Cost estimate preparation, Administrative tasks, MS Office proficiency
Preferred skills
Automotive industry experience, Insurance environment experience, Interest in vehicle repairs
Responsibilities
Support service advisor in customer care, Coordinate and organize repair orders, Create and maintain orders and document vehicle damage, Communicate with customers, insurers, appraisers, and workshops, Support processing of insurance and accident claims, Schedule and coordinate workshop appointments, Process cost estimates and repair approvals, Assist with vehicle handover and invoicing, Perform general administrative tasks in the service area