Mitarbeiter (m/w/d) First-Level Support (m/w/d)
Core
Provide first-level IT support and technical assistance to employees across two company locations, handling user accounts, device setup, and troubleshooting.
Role type
First-Level Support Specialist
Builds
IT support services for internal employees
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Active Directory, Entra ID, Windows 10/11, Microsoft 365, VoIP, Network Monitoring, Mobile Device Management, Ticketing Systems, Basic Networking (Firewall, Switching, TCP/IP, DHCP, DNS)
Preferred skills
PRTG, Basic Firewall Technologies
Responsibilities
Triage, document, and resolve IT support tickets; Set up and configure Windows workstations, Microsoft 365 applications, printers, and peripherals; Manage user accounts in Active Directory and Entra ID; Prepare and deploy new devices (laptops, mobile devices) and handle device returns; Maintain the knowledge base and create setup guides; Collaborate with the IT Manager on technical and system-level improvements for supported locations.