Scionics Computer Innovation GmbH: Mitarbeiter (m/w/d) für Software-Kundenservice und Schulungen B2B
Core
Support B2B customers and train them on software applications, while creating documentation and testing features.
Role type
Customer success and training specialist (software)
Builds
Customer training sessions, software documentation, and feature test reports
Domain
Bioinformatics and scientific research software
Deliverable
product features
Required skills
Computer literacy, IT or biology degree, German (fluent), English (very good), attention to detail, organization
Preferred skills
Customer support experience, bioinformatics experience, French (basic)
Technologies
Python, Bioinformatics tools
Responsibilities
Answering customer questions, conducting user training, writing product documentation, testing software features, organizing data imports, managing customer relationship data, preparing for conferences
Seniority
Individual contributor, entry to mid-level