DPS Business Solutions GmbH: Implementation Engineer (m/w/d)
Core
Implement access control and time tracking systems, configure IT systems, and deploy technical solutions for customers from hardware to software/network integration.
Role type
Implementation Engineer / IT Technician
Builds
Access control and time tracking hardware/software solutions
Domain
HR Technology / Time & Attendance Systems
Deliverable
product features
Required skills
IT system technology, Business software, Middleware, Time tracking systems, Helpdesk tools, XML, XSLT, Data structures
Preferred skills
Escalation management, Technical consulting, Software development support
Technologies
halion, Jira, Zendesk, Zammad, XML, XSLT
Responsibilities
Install, configure, and implement halion software solutions on customer systems and managed servers; Set up, maintain, and operate time tracking hardware and access control systems; Perform software updates, upgrades, and patches; Provide first- and second-level support via phone, email, and remote maintenance; Analyze, document, and track support tickets; Collaborate with internal departments and external IT/hardware partners.
Seniority
Mid-level, hands-on IC