Kiwigrid GmbH: IT-Projektleiter / CSM erneuerbare Energien (m/w/d)
Core
Lead customer success and project delivery for renewable energy clients using software platforms, acting as a trusted advisor to drive product adoption and retention.
Role type
Senior Customer Success Manager / IT Project Manager
Builds
Software platforms for energy efficiency, renewable energy optimization, and e-mobility
Domain
Renewable energy, Energy efficiency, IoT, Cloud platforms
Deliverable
client delivery
Required skills
Customer success management, IT project management, stakeholder management, regulatory knowledge of energy markets, software development lifecycle management, strategic planning, data analysis
Preferred skills
PMP, Prince2, or IPMA certification, Scrum methodology expertise
Technologies
MS Project, Jira
Responsibilities
Coordinate onboarding, implementation, and training for existing customers; Identify scaling opportunities to increase product adoption; Develop and execute strategies for customer conversations and scaling in alignment with sales; Manage complex software development projects; Track and report on customer success KPIs (e.g., TakeRate)
Seniority
Senior, hands-on IC