IT-Kundenbetreuer/in
Core
Handling service requests and providing technical support for ERP systems (MS Dynamics/D365) and business processes.
Role type
IT Customer Support Specialist (ERP)
Builds
ERP support services and process optimization initiatives
Domain
Enterprise Resource Planning (ERP) / IT Support
Required skills
ERP system knowledge, technical troubleshooting, process optimization, project collaboration, stakeholder support
Preferred skills
MS Dynamics/D365 experience, ERP project experience
Technologies
MS Dynamics, D365
Responsibilities
Handling 1st and 2nd-level support tickets, collaborating with ERP development teams, consulting key users, identifying process improvements, participating in ERP and digitalization projects
Seniority
Entry-level to Mid-level