Bürokaufmann/-frau
Core
Central interface between workshop, customers, and manufacturers ensuring smooth order processing.
Role type
Administrative clerk (automotive workshop)
Builds
Workshop order processing, invoicing, and warranty claims
Domain
Automotive repair and maintenance
Required skills
Invoicing, warranty claim processing, order verification, customer communication, master data management
Preferred skills
Technical understanding of trucks/commercial vehicles, workshop software experience (S4, GDS), prior experience in automotive workshop billing or service reception
Responsibilities
Create workshop invoices for repair and maintenance orders, process warranty and goodwill claims with vehicle manufacturers, verify workshop orders and time tracking, handle customer and partner inquiries, maintain customer and vehicle data in the workshop system
Seniority
Entry-level to mid-level