Callcenteragent/in
Hybrid
Core
Customer service agent handling public inquiries about TV reception, streaming offers, and ORF-SAT card via phone, email, and chat for the largest media company in Austria.
Role type
Customer service representative
Builds
Customer support interactions for ORF TV and streaming services
Domain
Media & Entertainment
Deliverable
client delivery
Required skills
Telephone communication, German (fluent), problem-solving, documentation, research
Preferred skills
Teamwork, reliability, flexibility
Technologies
Internal databases
Responsibilities
Answer questions about ORF and its offers, assist with program content reception issues, process phone and written inquiries, document public requests, collect feedback, research in internal databases
