Callcenteragent/in
Core
Voice customer service agent handling food and beverage orders for the hospitality industry, ensuring quality and reliability of fresh products.
Role type
Customer service representative (food & beverage wholesale)
Builds
Fresh food and gourmet product orders for restaurants and hotels
Domain
Food & Beverage Wholesale / Hospitality
Deliverable
client delivery
Required skills
Telephone communication, order taking, customer relationship management, inventory coordination, invoicing, data management
Preferred skills
Experience in food or hospitality sector, PC proficiency
Responsibilities
Take and process customer orders for fresh food and gourmet items, coordinate with food specialists, follow up on new customer contacts, identify upsell opportunities, manage billing and customer data, act as liaison between customers and sales team