Customer Service Representative - Anchorage
Core
Provide excellent customer service and support sales efforts by accurately processing phone, email, and fax orders for produce commodities.
Role type
Customer Service Representative (Order Entry)
Builds
Purchase orders, price quotations, and delivery schedules for wholesale produce customers.
Domain
Wholesale produce / Food supply chain
Required skills
Order entry accuracy, phone communication, produce commodity knowledge, conflict resolution, time management, PC/Windows Office skills
Preferred skills
Retail and wholesale produce experience, Outlook/Explorer proficiency
Responsibilities
Receive telephone requests for price quotations, purchase orders, and order changes; Use AS400/EView to retrieve customer and stock information; Follow up on inquiries regarding delivery information; Make price quotations by phone; Maintain systems files of active orders; Notify salespersons of customer needs; Ensure all orders are submitted before scheduled cut-off times.
Seniority
Entry-level to Junior