Kaufmännische Fachkraft
Core
Managing customer contracts, price agreements, and billing inquiries via CRM/ERP systems while serving as a communication hub between Customer Care, Service, and Telesales departments.
Role type
mid-level commercial operations specialist
Builds
customer service operations and billing workflows
Domain
hygiene products industry + commercial operations
Deliverable
dashboards & analysis
Required skills
contract management, CRM/ERP system usage, data entry, stakeholder communication, MS Office, complex problem solving
Preferred skills
order processing experience, customer-centric mindset, adaptability in fast-paced environments
Technologies
CRM, ERP, MS Office
Responsibilities
managing customer contracts and price agreements, maintaining master data (customer setup, price lists), processing billing inquiries, performing data analysis, coordinating with Customer Care Front Office, Service, and Telesales teams
Seniority
mid-level, hands-on IC