Bürokaufmann/-frau
Core
Front Office Agent creating a welcoming atmosphere at the reception and providing first-class customer service experiences for hotel guests.
Role type
Front Office Agent
Builds
Guest check-in/check-out, room reservations, and F&B upselling
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest reception, check-in/check-out processing, cash handling, invoicing, room request handling, cancellation management, upselling, complaint management, administrative tasks
Preferred skills
Hotel industry training, team orientation, stress management, MS Office, Protel
Technologies
MS Office, Protel
Responsibilities
Welcome guests and process check-in/check-out, provide competent guest support, manage room requests and cancellations, handle cash and invoicing, perform upselling of rooms and F&B, manage complaints, handle administrative tasks