Bürokaufmann/-frau
Core
Customer service and administrative support role handling inquiries, orders, and data management.
Role type
Administrative Assistant / Customer Service Representative
Builds
Customer support processes and administrative workflows
Domain
Business Services / Customer Support
Deliverable
dashboards & analysis
Required skills
MS Office (Outlook, Word, Excel), CRM systems, ERP systems, ticketing systems, customer communication, data management, organizational skills
Responsibilities
Handling incoming customer inquiries via phone and email, scheduling appointments, processing orders and complaints, maintaining customer and project data, performing general administrative tasks