Callcenteragent/in
Core
Telephone and written customer support for various service inquiries, including inbound and outbound calls for contract and expert customers (no sales), plus backoffice tasks.
Role type
Customer service agent (inbound/outbound)
Builds
Customer support interactions and backoffice administrative tasks
Domain
Customer service / Contact center
Deliverable
client delivery
Required skills
Telephone communication, written communication, SAP or similar database knowledge, MS Office, PC and internet proficiency
Preferred skills
English language skills, technical affinity
Responsibilities
Handling customer inquiries via phone and email, performing backoffice tasks, conducting non-sales inbound and outbound calls
Seniority
Entry-level