Teamleiter/in - Callcenter
Hybrid
Core
Leading a team focused on personal, telephone, written, and digital customer advisory regarding heat, energy, and network topics.
Role type
Team Leader (Call Center)
Builds
Customer advisory services and operational process optimization for the Wiener Stadtwerke Group
Domain
Utilities (Heat, Energy, Network)
Deliverable
client delivery
Required skills
Team leadership, customer advisory, process optimization, complex problem solving, complaint management, operational execution
Preferred skills
Experience in customer service, leadership experience, sales orientation, cross-functional thinking
Responsibilities
Lead the team, optimize internal processes, handle complex customer inquiries, perform operational tasks and team support, manage complaints
Seniority
Manager, hands-on leadership