First-Level-Supporter/in
Hybrid
Core
First-line IT support for troubleshooting technical issues, managing tickets, and installing hardware for employees.
Role type
First-Level Support Specialist
Builds
IT support services for internal employees
Domain
IT Support / Helpdesk
Deliverable
client delivery
Required skills
IT troubleshooting, ticket management, hardware installation, network basics, MS Windows, MS Office, Active Directory
Preferred skills
Service orientation, teamwork, problem-solving, structured work
Technologies
MS Windows, MS Office, Active Directory
Responsibilities
Troubleshoot technical problems for employees, manage and resolve tickets via phone and system, coordinate with 2nd-level support, install and distribute PCs/laptops/mobile devices, document issues and solutions
Seniority
Entry-level to Mid-level, hands-on IC