Bürokaufmann/-frau
Core
Leading the front office team at a health and spa resort, managing guest check-ins/outs, reservations, and billing while ensuring service quality.
Role type
Front Office Manager
Builds
Guest experiences and operational front-office processes
Domain
Hospitality / Health & Spa
Deliverable
product features
Required skills
Team leadership, Guest relations, Reservation management, Billing & accounting, Complaint handling, Quality standards enforcement
Preferred skills
Italian language skills, E-commerce experience
Technologies
PMS systems, Payment processing tools
Responsibilities
Lead a team of up to 8 employees in reception, night audit, and childcare; Manage guest check-in and check-out processes; Handle individual and group reservations; Oversee billing, debtor control, and credit card payments; Coordinate course schedules; Resolve guest complaints professionally.
Seniority
Senior, hands-on IC with leadership responsibilities