Fachwirt/in - Fertigungs- und Prozessmanagement
Core
International CRM expert responsible for maintaining and developing Microsoft Dynamics 365 systems to ensure precise customer care.
Role type
Senior CRM Process Expert
Builds
Optimized CRM processes and system landscapes
Domain
Manufacturing / Customer Relationship Management
Required skills
Microsoft Dynamics 365, process optimization, Jira, project management, stakeholder communication, training facilitation, system integration
Preferred skills
Digitalization projects, higher commercial or technical education
Technologies
Microsoft Dynamics 365, Jira
Responsibilities
Analyze existing CRM processes and conceptualize developments, solve operational issues via Jira, gather feedback for system optimization, act as interface between business requirements and technical implementation, support team training and workshops, work on digitalization projects
Seniority
Mid-level, hands-on IC