Callcenteragent/in
Core
Requalifying customers on shipping volume and products via outbound calls, up-selling/cross-selling to existing clients, and acquiring new customers through phone and mail follow-up.
Role type
outbound sales representative (logistics)
Builds
tailored offers for new and existing customers, shipping volume and product requalification
Domain
logistics / e-commerce
Deliverable
product features
Required skills
outbound calling, up-selling, cross-selling, negotiation, customer acquisition, direct mail follow-up, PC proficiency (Office 365)
Preferred skills
Matura or vocational training, sales experience, strong communication, teamwork, responsibility
Technologies
Office 365, direct mail systems
Responsibilities
active outbound calling for customer requalification, up-selling and cross-selling to existing customers, creating tailored offers, managing assigned sales territory, phone-based new customer acquisition, follow-up on direct mail campaigns
Seniority
entry-level to mid-level