Telefonist/in
Hybrid
Core
Organizing and coordinating emergency assistance services nationally and internationally, and providing customer support via phone, email, and chat.
Role type
Customer service and operations coordinator
Builds
Emergency assistance coordination and customer support services
Domain
Emergency services / Customer support
Deliverable
dashboards & analysis
Required skills
Emergency coordination, multi-channel customer support, data entry, administrative systems proficiency, shift work flexibility
Preferred skills
Additional languages, MS Office, telephone systems
Responsibilities
Coordinate emergency assistance cases, handle customer inquiries via phone/email/chat, input and process business cases in administrative systems
Seniority
Entry-level to Mid-level