Gewerbekundenberater/in
Core
Customer advisor for commercial clients handling vehicle repairs, bodywork, and insurance claims at a modern service center.
Role type
Commercial customer advisor (automotive service)
Builds
Service appointments, cost estimates, and vehicle handovers for commercial clients
Domain
Automotive industry + customer service
Deliverable
product features
Required skills
Technical understanding of vehicles, communication skills, sales aptitude, MS Office proficiency, coordination, cost estimation, insurance processing
Preferred skills
Prior experience in the automotive sector, quick learning ability
Responsibilities
Customer intake for mechanical and bodywork repairs, direct vehicle inspection to illustrate service scope, scheduling service appointments, preparing and controlling orders, final vehicle inspection and handover, processing insurance and damage claims, acquiring new customers via phone and in-person contact