Technical Support Engineer
Core
Providing technical support for HPE's Mist product in Japan, handling customer inquiries, troubleshooting, and knowledge base management.
Role type
Technical Support Engineer
Builds
Customer solutions and internal knowledge resources for Mist product
Domain
Networking (Layer 2/3) and IT Support
Deliverable
client delivery
Required skills
Networking (OSI Layer 2/3), Customer support experience, Technical documentation, Lab environment setup
Preferred skills
CCNA equivalent knowledge, Mentoring junior engineers, Learning new technologies
Technologies
Mist product, Cisco Systems
Responsibilities
Respond to technical inquiries regarding deployed products, Build and verify lab environments, Review technical documents and bug databases, Create and update knowledge base, Educate junior engineers, Participate in internal training
Seniority
Mid-level, hands-on IC
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