Field Support Engineer (m/w/d)
Core
On-site IT support for client hardware and software at the Konrad-Adenauer-Stiftung's locations in Germany.
Role type
Field Support Engineer
Builds
Client hardware and software support, mobile device management, and ICT infrastructure maintenance for ~1,500 users across 100+ global sites.
Domain
ICT / IT Support / Hardware & Software
Required skills
Client OS (Windows, iOS), Hardware installation and configuration, Mobile Device Management (MDM), Printer/MFP setup, Incident management, Inventory management, Project support
Preferred skills
Microsoft Intune, Software distribution tools
Technologies
Microsoft Windows, iOS, Microsoft Intune
Responsibilities
On-site hardware and software installation, troubleshooting client incidents, managing mobile devices, supporting video conferencing equipment, assisting first/second level support, managing ICT inventory
Seniority
Mid-level, hands-on IC