Senior Customer Service & Support Specialist - Digital Sales (m/w/d)
Core
Senior Customer Service & Support Specialist managing digital sales channels, customer inquiries, and process optimization for an international environmental compliance service provider.
Role type
Senior Customer Service & Support Specialist (Digital Sales)
Builds
Digital sales channels, customer service processes, and software solutions for the small customer market
Domain
Environmental Compliance / Digital Sales / Customer Support
Deliverable
product features
Required skills
Customer service, digital sales processes, CRM systems, shop system management, process optimization, automation tools, stakeholder communication
Preferred skills
AI solutions (Voice/Web bots), SAP, additional languages
Technologies
MS Dynamics, Power Automate, SAP, Shop systems
Responsibilities
Manage digital sales channels and integrated services, handle daily customer inquiries and technical questions, ensure efficient process implementation across entities, maintain product accuracy in online shops, develop existing software solutions for market optimization, improve service levels through process and system development, execute special projects
Seniority
Senior, hands-on IC