Customer Service Mitarbeiter (m/w/d) für die Kundenbetreuung
Core
Central point of contact for customers regarding workshop, service, and warranty matters, coordinating repairs and parts across locations.
Role type
Customer Service Representative (Automotive/Workshop)
Builds
Customer support workflows, workshop scheduling, and warranty claim processing for a recreational vehicle rental company.
Domain
Automotive / Recreational Vehicle Rental
Deliverable
client delivery
Required skills
Customer service, workshop coordination, parts procurement, warranty claim processing, invoicing, data documentation, Microsoft Office
Responsibilities
Handling customer inquiries via phone, email, and in-person; scheduling and coordinating workshop appointments; organizing and sourcing spare parts; processing warranty claims; creating and managing invoices and credit notes; documenting customer and vehicle data; representing the reception desk.
Seniority
Entry-level to Mid-level, individual contributor