Campaign Lead | Cavite
Core
Primary point of contact for assigned campaigns, ensuring quality and productivity targets are met while keeping all stakeholders aligned.
Role type
Campaign Lead (POC)
Builds
Customer experience campaigns for technology clients
Domain
Business Process Outsourcing (BPO) / Customer Experience
Required skills
Stakeholder management, Quality and productivity performance management, Calibration leadership, Multi-campaign management, Performance reporting, Escalation handling
Preferred skills
Client-facing experience, Experience with RCA and CAPA frameworks
Responsibilities
Monitor operational metrics and implement corrective actions, Lead calibration sessions to ensure consistent quality interpretation, Serve as key point of contact for client updates, Coordinate with Operations, Quality, and Training teams
Seniority
Mid-level, hands-on IC
