Technical Learning Experience Leader | Anonas
Core
Design, deliver, and maintain technical training programs and documentation for IT support, network administrators, and systems administrators, with a focus on conferencing fundamentals and in-app AI capabilities.
Role type
Learning Experience Leader (Technical Training)
Builds
Training curricula, e-learning packages, technical documentation, and induction programs for specialized engineering and support roles.
Domain
IT Support / Customer Experience / Conferencing Technology / Generative AI
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical writing, curriculum design, e-learning development, project management, IT systems knowledge, conferencing fundamentals (AV routing, bandwidth, QoS), AI feature knowledge (transcripts, summaries, translation), stakeholder communication
Preferred skills
Experience in call center operations training, knowledge of SSO/SCIM permissions, ability to create video walkthroughs and quick-reference guides
Technologies
SSO, SCIM, AV routing, bandwidth management, QoS, AI data governance, automated transcripts, smart summaries, real-time translation
Responsibilities
Create and deliver end-user and technical preparatory training; develop technical training documentation and knowledge base articles; research and present new workplace learning technologies; monitor trainee progress; ensure statutory training requirements are met.
Seniority
Mid-level, hands-on IC
