Customer Care Consultant
Core
Triage customer enquiries and nurture sales leads across phone, email, CRM, and live chat channels throughout the new home build journey.
Role type
Customer Care Consultant (Sales Support)
Builds
New residential homes and investment properties
Domain
Residential construction and home building
Deliverable
client delivery
Required skills
customer service, issue resolution, CRM management, live chat handling, data collection, stakeholder communication
Preferred skills
Microsoft Office, trend identification, sales qualification
Responsibilities
triage customer enquiries, qualify and nurture sales leads, resolve customer queries, update customers on query status, capture communication notes in CRM, identify issue trends, establish relationships with internal stakeholders
Seniority
Individual Contributor
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